本文是留学生管理学exam代考、论文代写范文：全面质量管理技术Total Quality Management Techniques，主要内容是解释全面质量管理（TQM）的基本内容和原则，以及当前全面质量管理技术的发展状况与作用。
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全面质量管理（TQM）的原则和技术现在几乎是每一个经理的管理方式中的一个很容易接受部分。根据鲍威尔的观点，大多数大公司在某种形式上都采用了TQM，而官方质量奖是公司在日本、美国、欧洲或澳大利亚经营的荣誉徽章。实施全面质量管理是一个重大的组织变革，需要改变组织的文化、过程、战略重点和信念。
不同的人对质量有不同的定义，但它们都有相同的中心主题。根据（教科书），质量是一致的，以符合客户的期望。有些人把质量称为“适合使用”，另一些人称之为“符合要求”。根据美国质量协会的说法，“质量是产品或服务的特性和特性的总和，而产品或服务的能力取决于其满足规定或隐含需求的能力”。然而，质量并没有单一的视角，对于任何产品和服务的客户以及对该产品或服务的生产者来说都是不同的。
在操作的角度，针对质量进行操作产生的结果是与规范定义的通过设计和控制保持在指定的生产与上述一致性过程线，使“客户期望”是通过生产商品或服务。
在客户看来，质量对所有客户没有单一的定义。这取决于他们如何看待它。因此，质量被称为顾客对单个产品或服务不同价值的感知和期望。
Total quality management(TQM)principles and techniques are now a days well accepted part of almost every manager's tool kit''(Dow et al.,1999).According to Powell(1995),most large firms have``adopted TQM in some form'',and official quality awards are a badge of honour whether a company is operating in Japan,the USA,Europe,or Australia.Implementing TQM is a major organizational change that requires a transformation in the organization's culture,processes,strategic priorities,and beliefs,among others.
Quality:
Different people have different definitions of quality but they all have the same central theme.According to(Text book),Quality is consistent conformance to customers'expectations.Some refer to quality as"fitness for use"and other calls it as"conformance of requirement".According to American Society for Quality,"Quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs".However,quality doesn't have a single perspective and is different for the customers of any product and service and for the producers of that good or service.
In the Operation's view,targeting quality is to undertake operations to produce outcomes which are in line with the specifications defined through processes that are designed and controlled to maintain consistency in the specified production and above all,that the'Customers'Expectations'are met through the produced good or service.
In customer's view,quality has no single definition for all customers.It depends on how they perceive it.Hence,quality is referred to as customers'perception and expectation about different values of a single product or service.
